Electric Hot Water Bag
- Electric Hot Water Bag
- Fast Pain Relief
- Safe and Secure
- Crafted with high-quality fabric
- It is leak-proof which makes it safe-to-use
- It features auto power cut
- The gel pad heats quickly
Electric hot water bag is fully safe and best pain relief products better than normal hot water bag.Electric hot water bag quality and looks are extremely good and it does well what it is meant for. It comes with an additional safety cover and it too is of good quality. A very good and safe alternative to traditional and normally hot water bags.
Electric Heating Gel Pad with Auto-Cut & Quick Heating Feature is the ideal way to get relief from pain. It is suitable for the back, shoulders, neck and knees. The heating gel pad has various interesting features. Primarily, it heats quickly and is crafted with high-quality fabric. Moreover, it locks heat for a longer period which makes it effective.
It is primarily used to provide relief from back, neck, shoulder and knee pain.
Product Specifications and Features:
- The gel has a quick heating formulae
- It features an auto power cut that prevents damage
- Has an insulator to lock heat for a longer period
- Crafted with high-quality fabric that prevents damage
- It is leak-proof which makes it safe-to-use
- It has a low power consumption
- The product is backed by a 6 monthly warranty
- Warranty of the product is limited to manufacturing defects only
- The warranty does not cover any external accessories (such as the battery, cable, carrying bag), damage caused to the product due to improper installation by the customer, damage, misuse, tampering, self Repair, leakage or burnt, and normal wear and tear
Directions For Use:
- Turn the flap covering the socket on the gel pad and plug in the connector cord. Once connected steadily, plug the cable into the wall socket
- Switch on the power supply. Once properly plugged in, the charging indicator red light will turn on
- Wait for the gel pad to reach the desired temperature or until the charging indicator light turns off automatically (auto-cut)
- Remove the plug from the electric socket and detach the charging wire from the gel pad. Use the gel pad to massage body parts
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Upto 2 Days Returnable
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To return an item, customers must notify us through our Website or by email and a prompt response is assured to such notifications. Once the Product return/complaint request has been raised by you, Surginatal shall initiate a process to vet the request and proceed accordingly.
Our Cancellation Policy
We consider all Online payment orders as confirmed orders. All COD orders are confirmed with customer on call before proceeding further.
If a customer want to cancel a order after it is shipped, Surginatal can deduct transport charges incurred in shipping of the order (to and fro) while refunding the amount to customer
You are entitled to cancel your order before shipping of the order within 7 days . In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By Email: email@example.com
- By visiting this page on our website: https://www.surginatal.com/contact-us/
- By Phone Number: 8949984563
Conditions for a Return
In order for the items to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days. The Goods are in the original packaging.
The following Goods cannot be returned:
- The supply of Goods made to your specifications or clearly personalized The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of items which are, after delivery, according to their nature, inseparably mixed with other items
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion. Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Additional Reasons for order cancellation/return
The option to return will be allowed to you at the sole discretion of Surginatal, and such requests may only be considered in the following cases:
- Products were received in a damaged condition
- Products were received in packaging that had already been opened
- Due to a Product complaint after verification by Surginatal
- When the Product is received with a remaining expiry period of fewer than 3 months from the date of dispatch (unless already confirmed and agreed by the customer)
- Incorrect order processing, where you have placed an order for one item, a different item was dispatched by Surginatal
- Shipment of short quantity
- When the time period since order confirmation exceeds 30 days – the order is automatically canceled and a refund (where applicable) is initiated
- The customer is required to initiate a return request within 7 days of receipt of the product
- Refunds are applicable for products received in un-opened and un-used condition.
- If opened but returned in the original packing and working condition, the customer will be eligible for credit note/ replacement of same or greater value.
- When an order has been confirmed and not yet been shipped, the customer can cancel the order from the order tracking mechanism.
In any of the above cases, after due verification from Surginatal end if required:
- If payment has been made by credit card/debit card through the designated payment gateway, then the refund amount will be reversed back to your credit card/bank account within 15 days of receipt of the returned goods. Sometimes financial organizations take a longer time to process the refund request.
- If payment has been made by a NEFT / RTGS transfer has been made then the refund amount will be reversed back to your bank account within 15 days of receipt of the returned goods.
- If payment has been made by Cash on Delivery method then the refund amount will be transferred to your bank account (as per bank account details provided by you) within 15 days of receipt of the returned goods.
- Surginatal offers Delivery on all orders
- Surginatal tried to dispatch all orders within 1-3 days after receipt of order (online payment) or 1-3 days of confirmation of Cash on delivery order. Any delay in order dispatch will be informed to customer via website notification or via email/sms/call.
- Surginatal endeavors but does not guarantee to deliver the products to customers within 10 business days from the date of placing your order depending upon the shipping location. Factors such as delay in delivery through the courier partner, transporters’ strike etc. may also affect delivery timelines. Surginatal will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the Products howsoever caused.
- Surginatal reserves the right to make delivery of the products order in partial shipments. If the Products are to be delivered in instalments, each delivery will constitute a separate contract. You may not treat the contract (as a whole) as repudiated if Surginatal fails to deliver any one or more of the instalments or if you have a claim in respect of any one or more of the instalments.
- If a customer fails to take delivery of the Products, Surginatal may at its discretion charge you for the additional shipping cost.